Welcome! This is for those of us who have ever been uncomfortable engaging in disagreements.
Many of us have been in situations where we’ve had to tackle questions we don’t know quite how to answer, or seen situations where people just shout at each other. One of the many things about the issues we care about is that they’re messy — people have competing facts, and conversation can deteriorate into yelling those facts back and forth at each other until no one’s having a conversation.
We want to help you create conversations. We’re not giving out talking points on different issues (sorry!) because it is not about the content of the questions; it’s about how you frame and structure your response to the question in a way that moves the conversation forward.
So, here’s our little trick: Acknowledge, Respond, Redirect, or ARR.
ARR: Acknowledge, Respond, Redirect
Click above to learn how to use ARR for constructive conversations!
Agitation vs. Provocation
In this training, we explain the key difference between agitating someone (productive) and provoking them (not productive).